In 1991, our founder and C.E.O., Aaron Shocket, received his first valet parking agreement with a local Columbus, Ohio restaurant – this one account started it all. Aaron truly built Parking Solutions from the ground up; from its initial concentration on valet parking, the company has developed a full range of parking services, including mall and lifestyle center parking, hospitality services, healthcare valet services, airport parking management, large-scale garage management, surface lot operation, shuttle bus services and consultation.
The success of Parking Solutions can be directly attributed to Aaron’s philosophies (affectionately called “Shocketisms”) to remain committed to the company’s values:
“Providing unparalleled customer service, safety and security in all that we do, unquestionable integrity, opportunity, development and respect for everyone, innovative thinking and continuous improvement and support for the community.”
Today, our company remains headquartered in Columbus, Ohio. PSI has a regionally based focus managing parking services in Ohio, Kentucky, Indiana, Michigan, West Virginia, Illinois and Pennsylvania. We have learned over the past 19 years that by concentrating our target audience, we can provide a higher level of service to our customers. Currently we service over 100 accounts and employ over 1,000 people. Our corporate administrative functions are housed at the headquarters office while regional and local offices provide hands-on management of local service operations.
The company owes its success to a strong customer service program developed through extensive employee training that is reinforced daily in our local operations. We differentiate ourselves from our industry peers by our dedication to a high level of service and constant professionalism. We want customers to feel great about the services we provide. By extension, we want them to feel great about the organizations that have retained us to run their parking, shuttle and valet operations.